Q: How long does it take to repair my vehicle?
A: This is different for every repair as it is dependent upon the extent of the damage. The original estimated completion date may change if additional damage is found, or if there are parts that are not immediately available. By the time the vehicle is disassembled and parts are ordered, we can then update you with a more accurate completion date.
Q: Do I need to get 3 estimates?
A: No. There is no law that requires you to get multiple estimates. However, most insurance companies want to be in control of the first estimate that you receive. Depending on the Insurance company, they may have an adjuster inspect your vehicle prior to having it dropped off at a shop. The reason they do that is so that they have an opportunity to cash you out as cheap as possible if you were not looking to have your vehicle repaired. Don’t worry though! They do pay for anything above and beyond their first estimate once you have dropped off for repairs and the shop is advocating on your behalf.
Q: What happens if you find additional damage?
A: Finding additional damage is very common. Estimates written without thoroughly disassembling the vehicle often have overlooked or “hidden” damages. If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized, and billed along with the rest of the repairs.
Q: What kind parts will be used to repair my vehicle?
A: Most insurance companies have it written in your policy that they will utilize Aftermarket and Used parts if they are available, and if they are of like & kind condition to the parts coming off of your vehicle. At Precision Auto Body, we fight as hard as we can to get you OEM parts by doing a variety of thorough comparisons and inspections. Sometimes, we need your help with that fight. We wholeheartedly believe in the quality of OEM parts and do not recommend or endorse the use of aftermarket/used parts.
Q: Can I choose whatever shop I want to repair my vehicle?
A: Yes. The insurance company cannot tell you where to repair your vehicle. Some insurance companies will attempt to convince, or steer you into their “preferred shops”; a shop that is contracted with the insurance company to perform discounted repairs at a discounted rate. These discounts will often come at the vehicle owner’s expense which could compromise safety and the quality of repairs. Should this happen, please contact Precision Auto Body; and we will guide you through this unfortunate practice.
Q: Who do I pay my deductible to?
A: The deductible payment is paid directly to the shop. It is just like a medical co-pay when visiting the doctor.
Q: Will my paint match?
A: Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Precision Auto Body has made major investments in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.
Q: Do you offer a warranty?
A: Yes. Our lifetime warranty covers our workmanship and our paint for as long as you own the vehicle. Parts used during the repairs are covered under the manufacturer warranty. The warranty is not transferable to a new owner should you sell your vehicle.
Q: What insurance companies do you work with?
A: We work with any and all insurance companies entirely on your behalf. We just do not work FOR them. We work for you only.
Q: When can I wash my car?
A: Right away! We have a bake cycle booth that cures the paint immediately after it’s painted. We actually wash the vehicle prior to you picking it up. However, we recommend waiting 90 days before applying wax.